Enrollment Services departments are open for in-person and virtual services. Please check the Enrollment Services Update page for hours, service offerings, and contact methods.

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UC Riverside

The Office of the Registrar

Frequently Asked Questions

Tuition and Fees

  • What is the Administrative Tuition Processing Fee?

    All students are given a 5-business day grace period to pay tuition and fees beyond the published payment due date. If tuition and fees are still not paid by the 6th business day, all students may be assessed a $45.00 Administrative Tuition Processing Fee. Undergraduate students may also be dropped from courses.

  • What is the tuition and fee payment grace period?

    All students are given a 5-business day grace period to pay tuition and fees beyond the published payment due date. If tuition and fees are still not paid by the 6th business day, all students may be assessed a $45.00 Administrative Tuition Processing Fee. Undergraduate students may also be dropped from courses.

  • When are my fees due?

    Undergraduate Tuition/Fees payment deadlines are:

    Fall Quarter – September 15
    Winter Quarter – December 15
    Spring Quarter – March 15

    However, when the 15th falls on a weekend, the deadline is the preceding business day.

    Graduate Tuition/Fees payment deadline is The first day of instruction for each quarter

    All current deadlines can be found in the Academic Calendar.  For information on payment options, please see Student Business Services.

  • When is the last day (due date) to pay tuition and fees?

    Undergraduate Tuition/Fees payment deadlines are:

    Fall Quarter – September 15
    Winter Quarter – December 15
    Spring Quarter – March 15

    However, when the 15th falls on a weekend, the deadline is the preceding business day.

    Graduate Tuition/Fees payment deadline is The first day of instruction for each quarter

    All current deadlines can be found in the Academic Calendar.  For information on payment options, please see Student Business Services.

Transcripts, Grades and Academic Records

  • Can someone else order/pick up my transcript for me?

    Yes. For additional information on authorizing a third party to order a transcript on your behalf, please see Request a Transcript.
    To authorize another person to pick up your transcript, select “Send to Yourself, Another Individual, or Third Party” when placing your order and enter their name as the recipient. They will need to provide photo ID to pick up the transcript.

  • How do I access my eTranscripts?

    You will receive two emails related to accessing your eTranscripts. The first will provide a link, which will open a new browser window. After completing the online instructions, a second email will be sent with your passcode. Copy and paste this code into the website to download your documents.

  • How do I get an unofficial transcript?

    You can view and print your unofficial transcript via the Transcripts and Verifications icon in R'Web. In addition, you can view and print your grades by quarter via the Academic History icon or utilize the View Grades option within the Student Profile icon.

  • What does “GD” mean?

    GD stands for “grade delay” and usually appears on your record when an instructor has not yet submitted official grades. Once the faculty member does submit final grades, the “GD” will be replaced with your official grade.

  • Where do I get unofficial transcripts?

    You can view and print your unofficial transcript via the Transcripts and Verifications icon in R'Web. In addition, you can view and print your grades by quarter via the Academic History icon or utilize the View Grades option within the Student Profile icon.

Enrollment Verification

  • What exactly is on the enrollment verification?

    Student name, Student ID, Date of Birth, last 4 of Social Security. For Term selected – class level, academic standing, term dates, primary curriculum (which includes expected graduation date/term/year, program of study, college, campus, degree, major). In addition it will have attendance history (which includes the last term attended, listing of all terms, dates, full-time/part-time status, earned hours). At the time of ordering you can select if you want your GPA to be included or not.

Registration

  • I forgot my SID

    You can get your student ID number in person at Highlander One-Stop Shop (HOSS) located on the first floor of the Student Services Building. Bring a photo ID, Can’t make it in person? Get your student ID number via R'Web self-service. If you click on the “Academic History” icon and view any of your pages within this part of self-service your student ID is located in the right upper portion of your screen.

  • I forgot my Student ID Number

    You can get your student ID number in person at Highlander One-Stop Shop (HOSS) located on the first floor of the Student Services Building. Bring a photo ID, Can’t make it in person? Get your student ID number via R'Web self-service. If you click on the “Academic History” icon and view any of your pages within this part of self-service your student ID is located in the right upper portion of your screen.

  • What does LCA mean?

    It means “Additional Lecture.” It’s typically associated with certain math classes.

  • What is the deadline for the Enrollment Adjustment Form?

    Deadlines for submission can be found on the Academic Calendar. Traditionally the following guidance is followed for deadlines:

    1. MyForms is available for the Enrollment Adjustment Form on Wednesday of Second Week
    2. Add or Change a section deadline – Thursday (11:59 p.m.) of 3rd week
    3. Withdraw from a course – Friday (11:59 p.m.) of 6th week
    4. Change of grading basis – Friday (11:59 p.m.) of 8th week
    5. Change of variable units – Friday (11:59 p.m.) of 8th week

    All late requests after the deadline must be initiated by the student’s advisor.

  • Where is my registration appointment/time ticket and how do I view it?
    1. Log into R’Web.
    2. Select the Registration icon from your Authorized Applications window.
    3. Click on Prepare for Registration. You will be able to see if you have any holds prevent registration and your Registration appointment time (Time Tickets).

    Get step-by-step instructions here!

    You can also see your appointment by clicking on the Student Profile icon in R'Web, then viewing Registration Notices in the upper right corner.

Withdrawal / Readmission

  • Are all fees refundable?

    No, health insurance is not refundable after the first day of instruction and the student technology course material fee and any additional course material fee associated with a course are not refundable after the end of the add/drop period.



     
  • Is there a fee to submit a readmission application?

    There is a $70 readmission application fee. Students cannot pay online or through R'Web, payments must be made via the cashier at Student Business Services. There is a $50 late payment fee for applications received after the fee payment deadline.

  • What documentation do I include with my readmission application?

    You will want to include official transcripts from any schools you attended while away - including other University of California campuses, UCR Extension and the Opportunities Abroad Program. Work completed through the Education Abroad Program will automatically show up on your UCR transcript.

  • What’s the difference between dropping a class and withdrawing from it?

    You can drop classes via R’Web through the add/drop period. This removes the course from your student record and it refunds you the student technology course material fee and any additional course material fee associated with that course. After the add/drop period concludes you can only withdraw from a course. This is done by either completing an Enrollment Adjustment or withdrawing for the university as a whole. When you withdraw a “W” is recorded as the official grade for the course on your student record. The student technology course material fee and any additional course material fee associated with the withdrawn course are not refunded.

  • When is my readmission application due?

    Fall Readmission: First day of Summer Instruction
    Winter Readission: First day of Fall Quarter
    Spring Readmission: First day of Winter Quarter
    Graduate students should contact the Graduate Division.

    Learn more about Readmission.

  • When is the deadline to reapply?

    Fall Readmission: First day of Summer Instruction
    Winter Readission: First day of Fall Quarter
    Spring Readmission: First day of Winter Quarter
    Graduate students should contact the Graduate Division.

    Learn more about Readmission.

Diplomas

  • How do I fix a mistake on my diploma?

    Return the diploma to the Registrar’s Office (2249 Student Services Building) to have the error corrected. Make sure to check in at the Highlander One-Stop Shop (HOSS) first.

  • How will my name appear on my diploma?

    Your name on your diploma will be printed as your full legal name as it appears on your student record. To view the name on your diploma, go to View Application to Graduate in the Academic History icon of R'Web. If you want your new name to appear on your diploma, make your name change request before the last day of finals during your graduation quarter.

  • I completed a double major. Will I receive two diplomas?

    It depends. Double majors within a single college are reflected on a single diploma. If one of the majors normally results in a Bachelor of Science and the other in a Bachelor of Arts, the diploma reflects the degree of Bachelor of Arts and Science. However, a CHASS student who earned a BS and BA will receive two diplomas.

  • When can I get my diploma?

    Diplomas for all students are available approximately four to six months after the degree award date. You will receive an email when your diploma is mailed. Make sure your permanent mailing address in R’Web is current. 

  • When will I get my diploma?

    Diplomas for all students are available approximately four to six months after the degree award date. You will receive an email when your diploma is mailed. Make sure your permanent mailing address in R’Web is current. 

  • When will my diploma be available?

    Diplomas for all students are available approximately four to six months after the degree award date. You will receive an email when your diploma is mailed. Make sure your permanent mailing address in R’Web is current. 

Resident Status

  • Am I eligible for the AB540 nonresident tuition exemption?

    Domestic students who, for various reasons, are classified as nonresidents, as well as undocumented students, may be eligible. An example of a potentially eligible nonresident domestic student is one who attended a California high school for three or more years and graduated from one, but parents did not live in California or later moved away.

    Students who met in-state criteria and then established residency in another state, but are now returning to California to pursue a graduate degree, may also be eligible for the tuition exemption. The exemption applies to both undergraduate and graduate students.

    Graduate students must provide an official high school transcript to the Registrar’s Office. Undergraduate (freshman and transfer) students may provide an official high school transcript as well; however, we will attempt to obtain a copy of it from Undergraduate Admissions.

    Most importantly, all students must complete their SLR (Statement of Legal Residence) online before sending us any documents.

  • How is residency determined?

    After you submit your online SLR, we will review it and make a determination. If we need additional information or documents, we will contact you via your personal email, prior to July 1. After July 1, all emails will be sent to your UCR R’Mail account.

  • I am a resident because I’ve lived here all my life. Do I still need to fill out the form?

    Yes. Every student must submit the online SLR, regardless of where you have lived or how long you have been in California. The only exception to this is if you log in to your MyUCR account, click the “Statement of Legal Residency” link and see the California bear flag badge. If you see this, you do not need to complete the form as you have already answered the required questions on the UC admissions application.

  • I am now a resident. How do I change my status?

    If you want to be classified as a resident, you must petition in person at our office. All status changes must be initiated before the first day of classes for the applicable term. Our office is located on the second floor of the Student Services Building, Room 2249. For in-person service, students should start at the Highlander One-Stop Shop (HOSS) on the first floor of the Student Services Building. Office hours are Monday through Friday, 9 a.m. – 5 p.m.

  • My residency was classified incorrectly, what do I do?

    If your resident status was classified incorrectly, you must immediately notify the campus residence affairs officer (reshelp@ucr.edu). If you were incorrectly classified as a resident, you are subject to nonresident tuition. If you concealed or gave false information, you may be subject to university discipline.

  • SIR vs SLR

    The SIR is your “Statement of Intent to Register.” It indicates that you are planning to attend UCR. The SLR is your “Statement of Legal Residence.” It indicates your resident or non-resident status. You can only submit your SLR after you have submitted your SIR. See Residency for Tuition Purposes for more details.

  • What is the Statement of Legal Residence (SLR)?

    The SLR is how you declare your residency status when you first come to UCR (as a freshman, transfer or graduate student) or when you return after a significant break (longer than three quarters). You submit it along with your Statement of Intent to Register.

    Additional documentation may be required to prove your status. You have until the end of the applicable term to provide it. Freshmen and transfer students who have submitted their Statement of Intent to Register will be able to access the SLR via their MyUCR account. Graduate students will receive a packet from Graduate Admissions.

    See Residency for Tuition and Fee Purposes for more details.

  • Who do I talk to about California residency?

    All inquiries should be directed to:


    Dominic Laureano
    Residency and Fee Coordinator
    Office of the Registrar
    2249 Student Services Building
    reshelp@ucr.edu
    951-827-5970

    No other university personnel are authorized to supply information connected to residency for tuition and fee purposes.

  • Who do I talk to about residency status?

    All inquiries should be directed to:

    Dominic Laureano
    Residency and Fee Coordinator
    Office of the Registrar
    2249 Student Services Building
    reshelp@ucr.edu
    951-827-5970

    No other university personnel are authorized to supply information connected to residency for tuition and fee purposes.

Miscellaneous

  • How do I calculate my GPA?

    First, calculate grade points by multiplying the value (V) of an assigned grade by the unit value (UV) of the course (grade points = V x UV). The grade point average (GPA) requires two sums: the sum of all the grade points earned for the term you are calculating (quarter points [QPTS]) and the sum of all the letter-graded units attempted during the term (quarter hours [QHRS]). To determine the GPA, divide the quarter points by the quarter hours (GPA= QPTS/ QHRS).

  • What is considered a “business day”?

    Any day our office is open for business is considered a business day. Non-business days are Saturday and Sunday, holidays and administrative closure dates. Enrollment verifications take five to seven business days to process.

  • What is the difference between a Term Plan and a Course Plan?
    Term Plan: 

    You create a Term Plan prior to your assigned time ticket (registration) to make enrollment easier for you. Get step-by step-instructions for creating a Term Plan here.  

    Course Plans (Four Year Plan): 

    A Course plan, or Four Year Plan, is assigned to you and is designed to give you a road map to finish requirements and graduate in four years. Learn more about Course Plans here. 

  • Where is the Office of the Registrar?

    Our office is located on the second floor of the Student Services Building, Room 2249. For in-person service, students should start at the Highlander One Stop Shop (HOSS) on the first floor of the Student Services Building. Office hours are Monday through Friday, 9 a.m. to 5 p.m.

  • Where is your office?

    Our office is located on the second floor of the Student Services Building, room 2249. For in-person service, students should start at the Highlander One Stop Shop (HOSS) on the first floor of the Student Services Building. Office hours are Monday through Friday, 9 a.m. to 5 p.m.

FERPA

  • Can I access my student’s medical and/or counseling records?

    Not necessarily, unless it is an emergency. However, your student may be able to grant you access via specific release forms. Questions about medical records should be directed to the Campus Health Center and questions about counseling records should be directed to the Counseling Center.

  • Does UCR have a blanket release form?

    UCR does not have a blanket release form covering the release of all student information to you. Release forms are generally very specific and students may be required to fill out department-specific authorization forms each time they request information be shared with you.

  • What records can authorized users see in R'Web?

    Students can tailor what is seen by selecting the appropriate areas of self-service at the time the authorized user account is being created. This includes granting permission to speak with Financial Aid, Housing and/or Student Business Services about their account. Students must also give access to CashNET for access to view and pay the bill.

Graduation

  • Can I access R’Mail after I graduate?

    You may want to forward your R’mail to a personal email account so that you don’t miss your diploma notice or other important UCR communications. However, your R’mail and R'Web account do remain active and accessible after you have graduated.

Waitlist