Help Desk  


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See FAQs

Search our frequently asked questions.

Call Us

Call our office at (951) 827-7284.

Connect With a Person Who Can Help

Get help with a specific issue. Select from the categories below.

 

pic Academic Records

To report a potential error on your academic record, please complete a Transcript/Academic Records Problem Report and submit it to the appropriate Student Affairs assistant below.

If you have questions about academic records, please contact:

  • A-G

Stacey Livaudais
Student Affairs Assistant
(951) 827-5966
stacey.livaudais@ucr.edu

  • H-P

David Gilbert
Student Affairs Assistant
(951) 827-5971 
David.Gilbert@ucr.edu

  • Q-Z

Alysson Cruz
Student Affairs Assistant
(951) 827-2454
alysson.cruz@ucr.edu

 

pic Academic Scheduling

If you have questions about:

Please contact:

If you have questions about:

  • Final exam review sessions
  • Special events
  • Classroom requests
  • Special studies
  • Perpetual number assignment

Please contact:

Ellena Nunnery,
Scheduling Assistant
(951) 827-3408

Ellena.nunnery@ucr.edu

 

pic Change Address, Phone, Email, Privacy

You can change your address, phone number, email and directory privacy settings in R'Web.  If you have questions, please call (951) 827-7284.

pic Change of Name, Birth Date, SSN

If you want to change your name, birth date or social security number, you must do so in person. If you have questions, please contact:

Learn more about how to change your name.

pic Data Requests

Third parties requesting data should complete an Online Data Request Form.

pic Diplomas

If you have questions about obtaining or replacing your diploma, please contact:

pic Fees

If you have questions about late registration fee payments or refunds for withdrawal, dismissal, cancellation or a leave of absence, please contact:

If you have questions about approved fee reductions for part-time undergraduates, please contact:

If you have billing inquiries or questions about deferred payment plans, please contact Student Business Services at (951) 827-3204.

pic FERPA

If you have questions about FERPA, please contact Registrar and FERPA Compliance Officer Bracken Dailey.

pic Financial Aid

If you have questions about Financial Aid, please contact Financial Aid at (951) 827-3878.

pic Grades

If you have questions about grade changes, incomplete grades or iGrade (faculty and staff), please contact:

Josie Hernandez
Special Programs and Grade Coordinator
(951) 827-3409
josie.hernandez@ucr.edu

pic Graduation and Degree Posting

If you have questions about graduation and degree posting, please contact:

A-F
Stacey Livaudais
Student Affairs Assistant
(951) 827-5966
stacey.livaudais@ucr.edu
G-L
David Gilbert
Student Affairs Assistant
(951) 827-5971 
David.Gilbert@ucr.edu
M-R
Alysson Cruz
Student Affairs Assistant
(951) 827-2454
alysson.cruz@ucr.edu
S-Z
Josie Hernandez
Special Programs and Grade Coordinator
(951) 827-3409
josie.hernandez@ucr.edu

 

pic PELP, PULP, POAA

If you have questions about PELP, PULP or POAA, please contact:

pic Registration Issues

If you have questions about R’Web or how to login with your NET ID and password, cancellation or withdrawal, please contact (951) 827-7284.

pic Residency for Tuition and Fee Purposes

If you have questions about:

  • Statement of Legal Residence (SLR)
  • Determining resident eligibility
  • Changing resident status

Please contact:

 

pic Special Programs

If you have questions about Special Programs, please contact (951) 827-7284.

pic Transcripts

If you have questions about transcripts, please contact:

pic Verifications

Third parties should contact the National Student Clearing House with enrollment verification questions.

If you are a student with questions about verifiying:

  • Student status
  • Attendance
  • Degrees
  • Address information
  • Loan forms
  • "Good Student" auto insurance

Please contact:

pic Withdrawal, Dismissal, Lapse of Student Status

If you have questions about withdrawal, academic dismissal or lapse of student status, please contact: